Frequently Asked Questions
Is it possible to return the goods?
Yes, you can return the goods free of charge within 14 days without giving a reason using our form see link.
How to change the currency? (CZK/€)
Scroll to the bottom of the current page and select your currency in the Country/Region section.
Can I cancel the order?
Yes, just write to us at the email info@heykitty.cz.
What if the size doesn't fit me?
You can exchange the goods for a different size or return them completely for free within 14 days.
Do you have discount codes?
Yes, for the first order you can use WELCOME10.
Transport
When will my shipment arrive?
We strive to send packages as quickly as possible. The delivery time is 1–3 working days.
Where can I find the tracking number of the shipment?
You will always receive the tracking number of the shipment in your email with the confirmation of the shipment dispatch.
Through which services do you send?
All our shipments are sent via Zásilkovna, PPL, and DPD.
Payment
What payment methods are available to you?
You can choose from several options, such as bank transfer, card payment, GoPay, Apple Pay, Google Pay, or cash on delivery for your maximum convenience.
Are you sending goods on delivery?
Yes, we also send goods by cash on delivery.