Shipping Policy

Thank you for shopping at HEY KITTY. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our Website.

1. Product Availability & Delivery Timeframes

Estimated processing and delivery times are displayed on the product page or at checkout. Delivery times may vary depending on your location, selected shipping method, carrier availability, and other external factors.

All delivery timeframes are estimates and are not guaranteed.

2. Shipping Methods

We use third-party shipping carriers to deliver orders. Depending on your location, delivery may be made to your home address or to an authorized pickup location.

The available shipping options will be displayed at checkout.

3. Shipping Costs

Shipping costs vary based on the selected shipping method, destination, and order value. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

4. Order Processing & Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available. Tracking updates are provided by the shipping carrier.

5. International Shipping

We offer international shipping to selected countries.

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.

Delivery times for international shipments may be longer due to customs processing and other factors beyond our control.

6. Delays & Carrier Responsibility

We are not responsible for shipping delays caused by carriers, customs clearance, weather conditions, incorrect shipping information provided by the customer, or other circumstances beyond our reasonable control.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us promptly at info@heykittyshop.com.

Claims related to shipping issues may be subject to carrier investigation procedures.

8. Returns Related to Delivery

For information regarding returns or claims related to delivered products, please refer to our Returns & Exchanges Policy.

9. Contact Information

If you have any questions regarding this Shipping Policy or your shipment, please contact us at:

info@heykittyshop.com

Effective Date: September 5, 2023