Privacy policy

Privacy Policy

1. Introduction

Welcome to the HEY KITTY online store (“Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Website.

2. Information We Collect

We may collect the following categories of personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order history and purchased products
  • Device information (IP address, browser type, operating system)
  • Browsing behavior on our Website (pages viewed, interactions, referring URLs)
  • Any other information you voluntarily provide to us

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders and transactions
  • Provide customer support
  • Send order confirmations and updates
  • Communicate promotional offers and marketing materials (where permitted by law)
  • Improve and personalize your shopping experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. Sharing of Personal Information

We may share your personal information with:

  • Payment processors and financial institutions to complete transactions
  • Shipping carriers and logistics providers for order delivery
  • Marketing and advertising partners (where legally permitted)
  • Service providers assisting in Website operations (e.g., hosting, analytics)
  • Government authorities when required by applicable law

We do not sell your personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights (U.S.)

Depending on your state of residence (including but not limited to California), you may have certain rights regarding your personal information, including:

  • The right to access the personal information we collect about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of certain data sharing practices
  • The right not to be discriminated against for exercising your privacy rights

To exercise your rights, please contact us at info@heykittyshop.com

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and support marketing efforts. You may control cookie preferences through your browser settings or through our cookie consent tools, where available.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

MasinMV Group s.r.o.
Moravská 1818
250 82 Úvaly
Czech Republic
Email: info@heykittyshop.com

Effective Date: September 5, 2023